Privacy Policy

GridGuard Pest Control ("Company," "we," "us," or "our") operates the website gridguard.site (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us regarding our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Complete contact or service request forms
• Schedule a free inspection
• Subscribe to our newsletter or email list
• Contact us by phone, email, or other means

This information may include your full name, phone number, email address, home or business address, and details about your pest control needs.

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your service requests, schedule inspections, and provide pest control services.
• Communication: To contact you by phone, email, or text regarding your inquiry, appointment confirmations, and follow-ups.
• Marketing: To send promotional materials, seasonal tips, and offers about our services — only if you have opted in or not objected.
• Site Improvement: To understand how visitors use our Site and improve content, features, and user experience.
• Legal Compliance: To comply with applicable laws and regulations and protect our legal rights.
• Safety: To detect and prevent fraud, unauthorized use, or illegal activity.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us with website hosting, email delivery, scheduling software, or analytics. These vendors are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
• With Your Consent: In any other circumstances with your explicit consent.

4. Cookies & Tracking Technologies

Our Site uses cookies — small text files stored on your device — to enhance your experience. We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly, including storing your cookie consent preference.
• Analytics Cookies: Help us understand how visitors interact with the Site so we can improve its performance.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of parts of the Site. Your cookie consent preference is stored locally and can be reset by clearing your browser's local storage.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at privacy@gridguard.site or call (888) 514-7240. We will respond within 30 days.

8. Third-Party Links

Our Site may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any site you visit.

9. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us